> For the complete documentation index, see [llms.txt](https://tech-support-desk.gitbook.io/en-us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tech-support-desk.gitbook.io/en-us/conatct-us-now/step-by-step-instructions-to-contact-peacock-support-and-fix-common-problems.md).

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